Deliveries

Once validated, your orders are shipped within 24 hours for all orders placed between Monday and Thursday, and the next working day for orders placed between Friday and Sunday.

When validating your order, you will have the choice between:

• home delivery via the Post Office, package delivered within 4 to 6 working days after dispatch

• express home delivery via Chronopost, package delivered within 24 hours (working days) after shipment

2 delivery methods are possible:

• Home delivery via the Post Office, package delivered within 3 to 5 working days maximum after dispatch
Eligible countries: Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Portugal, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Balearic Islands, Canary Islands, Ceuta, Melilla, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway and Romania

• express home delivery via Chronopost, package delivered within 72 hours maximum after shipment

Prices may vary depending on the geographical area of ​​delivery, the price will be displayed before validation and payment of your order for approval.

The shipping costs displayed are prices excluding customs fees or any additional local taxes (paid by the buyer)

For worldwide deliveries, we offer express home delivery via Chronopost, parcels delivered within 72 hours maximum after dispatch.

Prices may vary depending on the geographical area of ​​delivery, the price will be displayed before validation and payment of your order for approval.

The shipping costs displayed are prices excluding customs fees or any additional local taxes (paid by the buyer)

You have received your package and it does not suit you? ALTESSE STUDIO allows free returns within 14 days as long as:

- the product is cleaned and in good condition

- the product is in its original box with its protective foam and without scratches on the mirror

- the product has not been subject to visible use or modification of any kind (personalization or other)

All you have to do is contact us by e-mail indicating the reasons for your return.

Once your request has been examined and accepted, a return label will be sent to you. All you have to do is put your product back in a properly closed package (so as not to risk damaging the product during transport) and drop it off at a post office. .

You will receive a refund for your order within a maximum of 3 days after receipt of your package at our factory.

Did you choose the wrong model when ordering? Don't worry, the procedure remains the same as for a return, your brush will have to:

- be clean and in good condition

- be in its original box with its protective foam and without scratches on the mirror

- not have been the subject of visible use or modification of any kind (personalization or other)

All you have to do is contact us by e-mail indicating the reasons for your exchange, specifying your hair type if possible so that we can identify the perfect brush for you.

Once your request has been examined and accepted, a return label will be sent to you. All you have to do is put your product back in a properly closed package (so as not to risk damaging the product during transport) and drop it off at a post office. .

Your replacement product will be sent to you upon receipt and control of your package to be delivered to you within 10 days.

In the event that the exchange would lead to a modification of the amount of the payment already made:

• For a reduction in the amount of your order, the difference will be debited from your account when the product is shipped in exchange

• For an increase in the amount of your order, the difference will be credited to your account when the product is shipped in exchange