TERMS AND CONDITIONS
1. Purpose and acceptance of the general conditions:
The Fournival Altesse SAS company site (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet at the address www.altesse-studio.com It is open to all
user of this network (hereinafter referred to as “Internet user”). It is published by the company Fournival Altesse SAS (hereinafter referred to as "the seller"), a Simplified Joint Stock Company with capital of 550,000 euros, whose head office is 211 rue de l'abattoir, 60250 Mouy, registered in the Register of Trade
and Companies of Beauvais under the number 487 577 462 00012. Hosting of the site is provided by the company Shopify Inc whose head office is located at 126 York St. Ottawa, ON K1N 5T5, Canada.
This Site allows Fournival Altesse SAS to offer hairbrushes for sale to Internet users browsing the Site. For the application of these terms, it is agreed that the User and Fournival Altesse SAS will be collectively referred to as the “Parties” and individually referred to as the “Party”, and that the User having validated an order will then be referred to as the “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.
Any order for a Product offered on the Site requires consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User. In accordance with the provisions of articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of article 1316-4 of the civil code and relating to electronic signature, Please note that validation of the purchase order as specified in Article 4 of these general conditions of sale constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.
It is specified that the User can save or print these general conditions of sale, provided however not to modify them.
Fournival Altesse SAS reserves the right to modify these General Conditions of Sale at any time, without notice, it being understood that such modifications will not be applicable to reservations and orders previously accepted and confirmed by the buyer. These conditions apply to the exclusion of any other document.
2. Products marketed on the site www.altesse-studio.com :
In accordance with article L. 111-1 of the Consumer Code, the Buyer may, in advance
When ordering, read, on the website www.altesse-studio.com , the essential characteristics of the product(s) you wish to order.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller and remain the property of the company Fournival Altesse SAS.
In the event of unavailability of one or more products after placing the order, the Buyer will be notified by e-mail. The amount of the order will thus be recalculated and the Buyer will be debited with the new amount, reduced by the missing product(s). If the order is completely unavailable, the Buyer will be notified by email and will not be charged.
3. Prices for products on sale on the site:
The prices appearing on this Site are indicated in Euros, all taxes included, and are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in effect when the order is placed.
Prices do not include shipping costs, which will be calculated based on the amount of the order and charged in addition to the price of the products purchased. Shipping costs will be indicated before validation of the order by the Buyer.
Prices include value added tax (VAT) applicable on the day of the order. Any change in the VAT rate will be automatically reflected in the price of products sold by Fournival Altesse SAS on its website.
The sales prices of the products may be modified by Fournival Altesse SAS at any time.
Any order implies acceptance without restriction or reservation of these general conditions of sale. The buyer, prior to his order, declares that the purchase of products on the Fournival Altesse SAS site is not directly related to a professional activity and is limited to strictly personal use, and that he has full legal capacity, allowing it to commit to these general conditions of sale. This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of the order.
The Buyer has the possibility of checking the details of his draft order and correcting any errors. From the moment the Buyer confirms his order by clicking on the "Validate your order" icon, he is considered to have knowingly accepted these general conditions of sale, the prices, volumes and quantities of the products offered for sale. sale and ordered by the Buyer.
As soon as the order is registered, a detailed acknowledgment of receipt will be sent to the Buyer, to the email address indicated. The sale will only be considered final after this order confirmation has been made available to the Buyer by Fournival Altesse SAS and
collection by the latter of the entire price.
Fournival Altesse SAS recommends that the Buyer keep the information contained in the order confirmation sent by Fournival Altesse SAS on a paper or electronic document.
Fournival Altesse SAS, however, reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
All orders are payable in euros (€), all taxes and compulsory contributions included. Any bank charges (such as exchange commissions) remain the responsibility of the Buyer, including in the case of a refund.
Full payment must be made when ordering online by the Buyer. At no time can the amounts paid be considered as deposits or deposits.
To pay for his order, the Buyer has the following payment method: credit card which must be issued by a banking or financial institution, and Paypal account.
The Buyer guarantees to Fournival Altesse SAS that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.
Fournival Altesse reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Buyer or in the event of payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to unpaid amounts after a period of ten days following the invoice date or upon notification of bank payment rejection for any other means of payment.
Delivery of any new order may be suspended in the event of late payment for a previous order, notwithstanding the provisions hereof.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
In order to ensure the security of payment by bank card, the buyer is obliged to transmit to Cyberplus the visual cryptogram (CVV) of his bank card.
Fournival Altesse reserves the right to request a photocopy of the identity card and/or, where applicable, the bank card (front only) of the Buyer for any payment by bank card.
6. Delivery of orders:
Delivery will be made within an average of 2 to 5 working days from receipt of the order form, depending on the delivery method chosen within the limits of stocks available at the time of the order.
7. Return and refund of products:
The products can be returned by the Buyer under the conditions and according to the instructions below:
- the product is cleaned and in good condition
- the product is in its original box with its protective foam
- the product has not been subject to intensive use or modification of any kind (customization or other)
Fournival Altesse SAS accepts the return of any item purchased on the site if it is returned within 14 calendar days, from the date of receipt of the order by the Buyer.
In principle, the shipping costs of the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error on the references delivered, the return costs will be reimbursed by Fournival Altesse SAS.
To return an item, the Buyer must follow the following instructions:
1- Make the return request by e-mail to firstname.lastname@example.org ,
2- A return label will be sent to you
3- Place the product in a properly closed package so as not to risk damaging the product during transport, then stick the label on your package,
4- Drop off the package at a post office
Failure to comply with the procedure set out above and the deadlines indicated, the Buyer will not be able to make any claim for non-conformity or apparent defect of the products delivered, the products being then deemed to be compliant and free from any apparent defect.
You will receive a refund for your order no later than 3 days after receipt of your package at our factory.
8. Right of withdrawal:
In accordance with Article L. 221-18 of the Consumer Code, the Buyer has a period of
14 days from receipt of the goods, except for legal exclusions, to inform the Seller that he is exercising his right of withdrawal.
The right of withdrawal will not apply to products that the Buyer has opened and cannot be returned for hygiene reasons.
The Buyer will return the products, without undue delay and, in any event, no later than 14 days after he has communicated his decision to withdraw. This deadline is deemed to be respected if the products are returned before the expiration of the 14-day period.
The direct costs of returning the products will be the responsibility of the Buyer.
The seller will reimburse all payments received from the Buyer, including delivery costs (except for additional costs arising from the fact that the Buyer has chosen, where applicable, a delivery method other than the least expensive method standard delivery offered). Fournival Altesse will reimburse using the same means of payment as that used by the Buyer for the initial transaction, unless the Buyer expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the Buyer.
The products must be returned to Fournival Altesse SAS in perfect resalable condition, in their original condition (packaging, accessories, instructions, etc.), duly sealed and accompanied by a copy of the invoice according to the procedure described in Article 7 of these General Terms and Conditions.
If the terms set out above are respected, the reimbursement will be made on the day of recovery of the goods.
9. Reservation of title :
Fournival Altesse SAS retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.
Fournival Altesse SAS cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, particularly of postal services and means of transport. and/or communications.
Fournival Altesse SAS cannot be held responsible for any indirect damage which may arise as a result of the purchase of the products.
Fournival Altesse SAS cannot be held responsible for any loss of data or files. It is the responsibility of the Buyer to make all necessary safeguards.
Fournival Altesse SAS declines all liability:
- for any interruption of the site;
- for any occurrence of a malfunction
- for any inaccuracy or omission relating to information available on this site
- for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the site
- and more generally any direct or indirect damage, whatever the causes, origins, nature or consequences.
Including in particular the costs that may arise from the acquisition of goods offered on the site, loss of profits, customers, data or any other loss of intangible property that may occur due to anyone's access to the site or the impossibility of accessing it or the credit given to any information coming directly or indirectly from the latter.
11. Intellectual property:
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, brands, designs, models, logos, graphics etc. found in this Site as well as their compilation are the property exclusive to Fournival Altesse SAS, the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use is
constituting counterfeiting and sanctioned under Intellectual Property, unless prior written authorization is obtained from Fournival Altesse SAS.
12. Applicable law and competent jurisdiction:
Sales of Fournival Altesse SAS products are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between Fournival Altesse SAS and the Buyer, even in the event of multiple plaintiffs, will, in the absence of an amicable agreement, be the exclusive jurisdiction of the court. of commerce of Beauvais.
– Freedoms and confidentiality:
The information collected by Fournival Altesse SAS during any order from the Buyer is necessary for the management of his order by Fournival Altesse SAS and its commercial partners. In accordance with the “Informatique et Libertés” law n° 78-17 of January 6, 1978, the Buyer has a right of access, rectification, opposition and deletion of data concerning him with Fournival Altesse SAS in contacting customer service:
Altesse SAS – Customer Service
211 rue de l’abattoir
email to the following address:
Fournival Altesse SAS undertakes not to communicate information concerning the Buyer to any third party without their prior authorization and not to use this information for commercial purposes.
15. Unique Identification Number (IDU):
The Unique Identification Number (IDU) is proof for the producer that he is registered in the LEKO eco-organization register and up to date with his eco-contributions, as required by law. The IDU is used to facilitate monitoring and control of compliance with EPR (Extended Producer Responsibility) obligations incumbent on producers.
FOURNIVAL ALTESSE IDU number for the household packaging sector: FR268642_01NAM