TERMS AND CONDITIONS
1. Object and acceptance of the general conditions:
The Fournival Altesse SAS company site (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet at the address www.altesse-studio.com It is open to all
user of this network (hereinafter referred to as "Internet user"). It is published by the company Fournival Altesse SAS (hereinafter referred to as "the seller"), a simplified joint-stock company with capital of 550,000 euros, whose registered office is at 211 rue de l'abattoir, 60250 Mouy, registered in the Register of Trade
et des Sociétés de Beauvais under the number 487 577 462 00012. The site is hosted by the company Shopify Inc whose head office is located at 126 York St. Ottawa, ON K1N 5T5, Canada.
This Site allows Fournival Altesse SAS to offer hairbrushes for sale to Internet users browsing the Site. For the application hereof, it is agreed that the User and Fournival Altesse SAS will be
collectively referred to as the "Parties" and individually referred to as "Party", and that the User having validated an order will then be referred to as "Buyer". The rights and obligations of the User necessarily apply to
Any order of Product offered on the Site supposes the consultation and the express acceptance of the present general conditions of sale, without however
that this acceptance is conditioned by a handwritten signature from the User. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the order form such as
specified in article 4 of these general conditions of sale, constitutes an electronic signature which has, between the Parties, the same value as a
It is specified that the User can save or print these general conditions of sale, provided however that they do not modify them.
Fournival Altesse SAS reserves the right to modify these General Conditions of Sale at any time, without notice, it being understood that such modifications will not apply to reservations and orders previously accepted and confirmed by the buyer. These conditions apply to the exclusion of any other document.
2. Products marketed on the site www.altesse-studio.com :
In accordance with Article L. 111-1 of the Consumer Code, the Purchaser may, beforehand
when ordering, take note, on the site www.altesse-studio.com , of the characteristics
essentials of the product(s) he wishes to order.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller and remain the
property of Fournival Altesse SAS.
In case of unavailability of one or more products after placing the order, the Buyer will be notified by e-mail. The amount of the order will thus be recalculated and the Buyer will be debited with the new amount, minus the missing product(s). If the order is completely unavailable, the Buyer will be notified by email and will not be charged.
3. Prices of products for sale on the site:
The prices appearing on this Site are indicated in Euros all taxes included and are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in force when the order is recorded.
Prices do not include shipping costs, which will be calculated based on the amount of the order and charged in addition to the price of the products purchased. The shipping costs will be indicated before the validation of the order by the Buyer.
Prices include value added tax (VAT) applicable on the day of the order. Any change in the VAT rate will automatically be passed on to the price of the products sold by Fournival Altesse SAS on its website.
The selling prices of the products may be modified by Fournival Altesse SAS at any time.
Any order implies acceptance without restriction or reservation of these general conditions of sale. The buyer, prior to his order, declares that the purchase of products on the Fournival Altesse SAS site is not directly related to a professional activity and is limited to strictly personal use, and that he has full legal capacity, allowing him to engage under these general conditions of sale.
This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of the order.
The Buyer has the possibility of checking the details of his draft order and
to correct any errors. From the moment the Buyer confirms his
order by clicking on the "Validate your order" icon, he is considered to have knowingly accepted these general conditions of sale, the prices, volumes and quantities of the products offered for sale and ordered by the Buyer.
Upon registration of the order, a detailed acknowledgment of receipt thereof will be sent to the Buyer, to the email address he has indicated. The sale will only be considered final after the provision of this order confirmation to the Buyer by Fournival Altesse SAS and
collection by the latter of the full price.
Fournival Altesse SAS recommends that the Buyer keep the information contained in the order confirmation sent by Fournival Altesse SAS on a paper or computer document.
However, Fournival Altesse SAS reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
All orders are payable in euros (€), including all taxes and mandatory contributions. Any bank charges (such as exchange commissions) remain the responsibility of the Buyer, including in the case of a refund.
Full payment must be made when ordering online by the Buyer. At no time can the sums paid be considered as a deposit or down payment.
To pay for his order, the Buyer has the following method of payment: credit card which must be issued by a banking or financial institution, and Paypal account.
The Purchaser guarantees Fournival Altesse SAS that he has the necessary authorizations to use the method of payment he has chosen, when registering the order form.
Fournival Altesse reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Purchaser or in the event of payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to amounts unpaid at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment.
The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
In order to ensure the security of payment by bank card, the buyer is obliged to send Cyberplus the visual cryptogram (CVV) of his bank card.
Fournival Altesse reserves the right to request a photocopy of the Purchaser's identity card and/or, where applicable, bank card (front only) for any payment by bank card.
6. Delivery of orders:
Delivery will be made within an average of 2 to 5 working days from receipt of the order form, depending on the delivery method chosen within the limits of available stocks at the time of the order.
7. Return and refund of products:
The products can be returned by the Buyer under the conditions and according to the instructions below:
- the product is cleaned and in good condition
- the product is in its original case with its protective foam
- the product has not been subject to intensive use, modification of any kind (personalization or other)
Fournival Altesse SAS accepts the return of any item purchased on the site if it is returned within 14 calendar days, from the date of receipt of the order by the Buyer.
In principle, the shipping costs of the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error in the references delivered, the return costs will be reimbursed by Fournival Altesse SAS.
To return an item, the Buyer must follow the following instructions:
1- Make the return request by e-mail to email@example.com ,
2- A return label will be sent to you
3- Put the product in a properly closed package so as not to risk damaging the product during transport, then stick the label on your package,
4- Drop off the package at a post office
Failure to comply with the procedure set out above and the deadlines indicated, the Buyer may not make any claim for non-compliance or apparent defect of the products delivered, the products then being deemed to be compliant and free from any apparent defect.
You will receive a refund for your order within a maximum of 3 days after receipt of your package at our factory.
8. Right of withdrawal:
In accordance with article L. 221-18 of the consumer code, the Buyer has a period of
14 days from receipt of the goods, except for legal exclusions, to inform the Seller that he is exercising his right of withdrawal.
The right of withdrawal will not apply to products that the Buyer has opened and which are not returnable for hygienic reasons.
The Buyer will return the products, without undue delay and, in any case, no later than 14 days after he has communicated his decision to withdraw. This deadline is deemed to have been met if the products are returned before the expiry of the 14-day period.
The direct costs of returning the products will be borne by the Buyer.
The Seller shall refund all payments received from the Buyer, including delivery costs (except for additional costs resulting from the Buyer's choice, if any, of a mode of delivery other than the less expensive mode standard delivery offered). Fournival Altesse will make the refund using the same means of payment as that used by the Buyer for the initial transaction, unless the Buyer expressly agrees to a different means; in any case, this reimbursement will not incur any costs for the Buyer.
The products must imperatively be returned to Fournival Altesse SAS in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed and accompanied by a copy of the invoice according to the procedure described at article 7 of these T&Cs.
If the terms set out above are respected, the refund will be made on the day of recovery of the goods.
9. Retention of title :
Fournival Altesse SAS retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Fournival Altesse SAS cannot be held liable for non-performance of the contract in the event of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport. and/or communications.
Fournival Altesse SAS cannot be held liable for any consequential damages that may arise from the purchase of the products.
Fournival Altesse SAS cannot be held responsible for any loss of data or files. It is the Buyer's responsibility to make all the necessary backups.
Fournival Altesse SAS declines all responsibility:
- for any interruption of the site;
- for any malfunction
- for any inaccuracies or omissions relating to the information available on this site
- for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the site
- and more generally any direct or indirect damage, whatever the causes, origins, nature or consequences.
Including in particular the costs that may arise from the acquisition of goods offered on the site, the loss of profits, customers, data or any other loss of intangible assets that may arise as a result of anyone accessing the site or the impossibility of accessing it or the credit granted to any information coming directly or indirectly from the latter.
11. Intellectual Property:
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, brands, designs, models, logos, graphics etc. found on this Site and their compilation are the property of exclusive right of Fournival Altesse SAS, the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use is
constituting infringement and sanctioned under Intellectual Property, except with the prior written authorization of Fournival Altesse SAS.
12. Applicable law and competent jurisdiction:
Sales of Fournival Altesse SAS products are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between Fournival Altesse SAS and the Buyer, even in the event of multiple claimants, will, in the absence of an amicable agreement, fall within the exclusive jurisdiction before the court. trade of Beauvais.
– Freedoms and confidentiality:
The information collected by Fournival Altesse SAS during any order from the Buyer is necessary for the management of his order by Fournival Altesse SAS and its business partners. In accordance with the law "Informatique et Libertés" n ° 78-17 of January 6, 1978, the Buyer has a right of access, rectification, opposition and deletion of data concerning him from Fournival Altesse SAS in contacting customer service:
Altesse SAS – Customer Service
211 slaughterhouse street
email to the following address:
Fournival Altesse SAS undertakes not to communicate information concerning the Purchaser to any third party without its prior authorization and not to use this information for commercial purposes.
15. Unique Identification Number (IDU):
The Unique Identification Number (IDU) is proof for the producer that he is registered in the register of the LEKO eco-organization and up to date with his eco-contributions, as required by law. The UDI is used to facilitate the monitoring and control of compliance with EPR (Extended Producer Responsibility) obligations incumbent on producers.
FOURNIVAL ALTESSE IDU number for the household packaging sector: FR268642_01NAM