General FAQ

At ALTESSE STUDIO , we've developed products for all hair types and uses. To help you make your choice, carry out a diagnosis and discover which products are right for you - it only takes 1 minute!

Did you make a mistake with your order? Don't worry, just let us know by sending an e-mail to [email protected] within 24 hours of validation of your order (before it has been processed).

The amount of your order will be credited back to you within 24 to 48 hours of acknowledgement of your request.

If your order has been processed, we will unfortunately be unable to cancel it. However, if you do not wish to keep your products once they have been received, you may return them to us in accordance with our returns policy.

For the time being, ALTESSE STUDIO delivers to mainland France, overseas territories, Europe and the Americas (USA and Canada).

Once your order has been validated, it will be dispatched within 24 hours for orders placed between Monday and Thursday; orders placed between Friday and Sunday will be processed on the next working day.

You have received your parcel and it is not to your liking? ALTESSE STUDIO allows free returns within 14 days as long as :

• the product is clean and in good condition
• the product is in its original box with protective foam
• the product has not been subjected to intensive use or modification of any kind (customization or other)

All you have to do is contact us by e-mail, stating the reasons for your return.

Once your request has been examined and accepted, we will send you a returns label. All you have to do is return your product in a properly sealed parcel (to avoid damaging the product in transit) and drop it off at a post office.

You will receive a refund for your order within 3 days of receiving your parcel at our factory.

Did you order the wrong model? Don't worry, the procedure is the same as for a return: your brush must be :

• be clean and in good condition
• in its original case with protective foam
• not have been subjected to intensive use or modification of any kind (customization or other)

All you need to do is contact us by e-mail, indicating the reasons for your exchange and, if possible, specifying your hair type so that we can identify the perfect brush for you.

Once your request has been examined and accepted, a return label will be sent to you. All you need to do is return your product in a properly sealed parcel (to avoid damaging the product in transit) and hand it in at a post office.

Your replacement product will be sent to you as soon as your parcel has been received and checked (up to 10 days).

ALTESSE STUDIO is the parent brand, reflecting our expertise as brushmakers since 1875, and offers you its 2 collections:

- ALTESSE BEAUTÉ : a top-of-the-range collection, comprising 5 products of unrivalled quality, to suit all needs and hair types.

- ALTESSE PRESTIGE : a luxury collection 100% handmade, repairable for life, manufactured in small quantities. Exceptional quality, handed down from generation to generation thanks to the quality of the materials used and the way the hair is stacked to suit all hair types.

We were already making the best brushes on the market on our own behalf or for big names in the hairdressing and beauty world, but we went one step further by innovating our tufting method and selecting the best raw materials.

For our care brushes, we've found a tufting method that guarantees 100% wild boar brushes for all hair types, even the thickest, with a massaging action on all scalps and the hair benefits of using wild boar bristles when brushing.

No more need for nylon tips to massage the scalp or penetrate even the densest hair: boar bristles can now do it all!
This maximizes hair care performance, since it's the boar bristles, rather than the nylon fibers, that pick up and distribute the natural oils .

For our detangling brushes, we found an innovative, biosourced fiber that we bundled with a technique enabling "magical" detangling, since it combines "softness and efficiency, for precise, painless, breakage-free detangling.

There are 4 important factors in the price of our
brushes:

They are 100% made in France according to a know-how dating back to 1875 by craftsmen who excel in their fields of expertise. All our brushes require many stages of entirely manual manufacture, precision and expertise.

We also use first-rate raw materials: the best quality boar bristles and an olive wood handle crafted entirely in our own joinery by our craftsmen.

The longevity of your brush: a brush of this quality will take care of your hair for at least 15 to 20 years for the BEAUTÉ collection, or even a lifetime and several lifetimes for the PRESTIGE collection, which can be repaired for life!

The manufacturing method: the difference in price between the BEAUTÉ and PRESTIGE collections is due to the unique canning method of the PRESTIGE collection. drilling, drilling and piling are entirely done by hand as in the 19th century, which makes them so exceptional and rare; these brushes also benefit from a lifetime warranty thanks to our repair service, which will take care of your brush and restore it to its original condition even after decades of use.

Wild boar have always been bred and killed for their meat. Their skin is then dehaired for use in the leather industry. The bristles were initially destined to be thrown away, so an upcycling circuit was created to supply this raw material to brush manufacturers (hair, household, clothing, etc.).

No!

Wild boar have always been bred and killed for their meat. Their skins are then dehaired for use in the leather industry. The bristles were initially destined to be thrown away, so an upcycling circuit was created to supply this raw material to brush manufacturers (hair, household, clothing, etc.).

No!

The wood in our sleeves comes from trunks felled by olive growers when they are too old to produce olives.

The trees are between 50 and 100 years old, which is what makes this type of wood so rare.

When we shape our sleeves from sawdust and wood offcuts, we give a second life to this waste in the spirit of a rational manufacturing process.

Wood offcuts are distributed to staff for use as firewood.

Sawdust and wood shavings are recovered and given to a local farmer who uses them as a soil improver for his orchard, returning the wood to the soil.