FAQ

At ALTESSE STUDIO we have developed products to suit all hair types and uses. To help you make your choice, carry out a diagnosis and discover which products are right for you - it only takes 1 minute!

Did you make a mistake with your order? Don't worry, just let us know by sending an e-mail to [email protected] within 24 hours of confirmation of your order (before it has been processed).

The amount of your order will be credited back to you within 24 to 48 hours of receipt of your request.

If your order has been processed, we will unfortunately not be able to cancel it. However, if you do not wish to keep your products once you have received them, you can return them to us in accordance with our returns policy.

For the moment, ALTESSE STUDIO delivers to metropolitan and overseas France, Europe and the Americas (USA and Canada).

Once your order has been validated, it will be dispatched within 24 hours for orders placed between Monday and Thursday; orders placed between Friday and Sunday will be processed on the next working day.

You have received your parcel and it is not to your liking? ALTESSE STUDIO allows free returns within 14 days as long as :

- the product is clean and in good condition

- the product is in its original box with protective foam

- the product has not been subjected to unauthorized use or modification of any kind (personalization or otherwise)

All you have to do is contact us by e-mail, stating the reasons for your return.

Once your request has been examined and accepted, a return label will be sent to you. All you have to do is return your product in a properly sealed parcel (to avoid damaging the product in transit) and drop it off at a post office.

You will receive a refund of your order within 3 days of receipt of your parcel at our factory.

Did you order the wrong model? Don't worry, the procedure is the same as for a return: your brush must be :

- be clean and in good condition

- in its original case with protective foam

- have not been subjected to any unauthorized use or modification whatsoever (personalization or otherwise)

All you need to do is contact us by e-mail, indicating the reasons for your exchange and, if possible, specifying your hair type so that we can identify the perfect brush for you.

Once your request has been examined and accepted, a return label will be sent to you. All you have to do is return your product in a properly sealed parcel (to avoid damaging the product in transit) and drop it off at a post office.

Your replacement product will be dispatched as soon as your parcel has been received and checked (up to 10 days).

ALTESSE STUDIO is the parent brand, reflecting our expertise as a brossier since 1875, which offers you its 2 collections:

- ALTESSE BEAUTÉ : a top-of-the-range collection of 5 products of unrivalled quality, for all hair types and needs.

- ALTESSE PRESTIGE : a 100% handmade luxury collection, repairable for life, made in small quantities. Exceptional quality, handed down from generation to generation thanks to the quality of the materials used and the way the hair is stacked to suit all hair types.

We were already making the best brushes on the market on our own behalf or for big names in the hairdressing and beauty world, but we've gone one step further by innovating on our tufting method and selecting the best raw materials.

For our care brushes, we have found a tufting method that guarantees 100% wild boar brushes for all hair types, even the thickest, while providing a massaging action on all scalps and delivering the hair benefits associated with the use of wild boar hair when brushing.

No more need for nylon tips to massage the scalp or penetrate even the densest hair: boar bristles are now capable of doing it all!
Care performance is maximized because it's the boar bristles, not the nylon fiber, that pick up and distribute natural oils .

For our detangling brushes, we found an innovative, biobased fiber that we bundled with a technique enabling "magical" detangling, since it combines "softness" and efficiency, for precise, painless, breakage-free detangling.

• 4 important elements go into the price of our
  brushes:They are 100% made in France according to know-how dating back to 1875 by craftsmen who excel in their fields of expertise, all our brushes require many stages of entirely manual manufacture, precision and expertiseWe also use first-rate raw materials
  choice: the best quality from boar bristles and an olive wood handle entirely crafted in our carpentry workshop by our craftsmenThe longevity of your brush: a brush of such quality will take care of your hair for at least 15 to 20 years for the BEAUTÉ collection or even a lifetime and several lifetimes for the PRESTIGE collection which is repairable for life!The manufacturing method: the difference in price between the BEAUTÉ and PRESTIGE collections is due to the stacking method specific to the PRESTIGE collection. The drilling, counter-drilling and piling are entirely hand-made as in the 19th century, which makes them so exceptional and rare; these brushes also benefit from a lifetime guarantee thanks to our repair service, which will take care of your brush and restore it to its original condition even after decades of use.

Wild boar have always been bred and killed for their
meat. Their skin is then dehaired for use in the
leather industry. The bristles were initially destined to be thrown away, so an upcycling circuit
was created to supply this raw material to manufacturers
of brushes (hair, household, clothing, etc.).

No !

Wild boar have always been bred and killed for their
meat. Their skin is then dehaired for use in the
leather industry. The bristles were initially destined to be thrown away, so an upcycling circuit
was created to supply this raw material to manufacturers
of brushes (hair, household, clothing, etc.).

No !

The wood for our sleeves comes from trunks felled by
olive growers when they are too old to produce olives.

The trees are between 50 and 100 years old, which is what makes this wood so rare.

When we shape our sleeves from sawdust and wood offcuts, we give a second life to this waste in the spirit of a rational manufacturing process.

Scrap wood is distributed to staff for use as firewood.

The sawdust and wood shavings are recovered and given to a local farmer who uses them as a soil improver for his orchard, returning the wood
to the soil.